CUSTOMER FAQ’s

Southwest Firewood delivers within the DG postcode area, many of which will be free of charge. Please visit our delivery page to check which postcodes qualify for free delivery. All other postcodes that are not free, but still within the DG region will be charged at £5 per delivery. Our checkout system will automatically calculate and add any delivery costs to your basket.

what3words is a really simple way to share an exact 3m x 3m location. By providing us with your unique what3words reference for where your delivery is to go, it will allow our drivers to ensure (where physically possible at the time) that your delivery is left in the right place. Simply copy and share your unique link via email.

Depending on the time of year, how busy we are and your exact location, we aim to deliver your order within 7 days. If we think that your order may take a little longer, we will contact you to advise.

No, we value and appreciate all customers and the orders we receive.

All of our deliveries are made by a member of our team, usually via our company Land Rover and crane trailer delivery system which has been in operation since 2008. Meaning that unlike some competitors, we can access remote locations and drop your order virtually anywhere you request it.

All kiln dried products are guaranteed under 20% moisture and woodsure approved. Seasoned products will all be below 30% moisture but below that can vary in moisture content depending on how long they have been in the yard. We endeavour to season everything for at least 12 months however this is not always possible. With seasoned products the customer may have to season the wood further before its moisture content drops to levels suitable for burning. This is why the products are not covered by Woodsure/Ready to Burn.

Yes, our firewood is ideally suited to open fires, wood burning stoves, chimineas, fire pits, BBQs and Pizza Ovens. For wood ready to burn right away, order kiln dried.

We provide a range of species or hard and softwood all grown and harvested in the local area. We do not import any wood from overseas at all. Common species you will see in hardwood products include Oak, Ash, Beech and Birch. In softwood products you will find Spruce, Pine and Fir wood of various varieties. In Larch products all wood will be Larch.

Yes, Despite being a small business Southwest Firewood are striving towards being carbon neutral. We believe the responsible use of wood fuel is going to be vital as we tackle the climate crisis. In line with these aims we have changed the ways we operate our business to reduce the carbon footprint of each load as much as possible. Please visit our sustainability page for more information.

Your logs can be stored inside or out. They should be stored with good ventilation and protection from the weather, especially rain. They should be raised off the ground so that air can circulate underneath to keep the moisture content low.

Hardwood is denser than softwood and it burns hotter and for longer, so has a higher energy output, making it much more efficient by volume. Softwood is cheaper than hardwood but is less dense and burns faster.

Yes. Kindling is provided in net sack and can be delivered with your bag of logs. We supply kindling wood of various species force dried to sub 20% moisture, cut in small sticks 20cm long.

No, but if you do return a used bag you can select the drop down option during checkout to receive £5 off your next order.

We are not permitted to sell wood by it’s weight, as the wetter the heavier it is, so wood is sold by volume. A vented bulk bag has a volume of approximately 0.8 m3 and is filled to the brim.