Your online privacy
You can visit and browse our website anonymously without telling us who you are or revealing any information about yourself. We promise to treat all personal information that we do receive about you in a secure, fair, transparent and lawful way. We are fully committed to protecting your privacy. If or when we do ask you for personal or identifiable information via a feature of our website, it will only be in response to you actively enquiring about or using one of our online products or services.
What Are Cookies
A “cookie” is a small text file that is stored on your computer, laptop, smartphone, tablet, or other devices when you visit a website or use an app. Some cookies are deleted when you close down your browser and these are known as session cookies. Other cookies remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enable websites to remember things about you as a returning visitor. Our website uses both session and persistent cookies. Our cookies are mainly used to improve, promote and protect our brand and website. Essentially they record how you navigate a website so that, when you revisit that website, it can present tailored options based on the information stored on your last visit. Cookies can be used to analyse traffic and for advertising or marketing purposes. This policy describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also explain how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the functionality of the website. Cookies are used by nearly all websites and do not harm your system.
Session cookies: Also called a transient cookie, a cookie that is erased when the user closes the Web browser. The session cookie is stored in temporary memory and is not retained after the browser is closed. Session cookies do not collect information from the user’s computer.
Persistent cookies: Also called a permanent cookie, or a stored cookie, a cookie that is stored on a user’s browser/hard drive/computer until it expires (persistent cookies are set with expiration dates) or until the user deletes the cookie. An example of a persistent cookie is for Google Analytics.
Category 1: Strictly necessary cookies: These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services, you have asked for, like shopping baskets or e-billing, cannot be provided. TOOL TIP: These cookies enable services you have specifically asked for.
Category 2: Performance cookies: These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. TOOL TIP: These cookies collect anonymous information on the pages visited.
Category 3: Functionality cookies: These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. TOOL TIP: These cookies remember choices you make to improve your experience.
Category 4: Targeting cookies or advertising cookies: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement, as well as help, measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They
remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. TOOL TIP: These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.
To provide products or services that you are interested in.
To understand how you interact with the features or pages on our website.
To Provide a secure online environment and protect the integrity of the website.
To analyse our own web traffic.
To improve and promote our marketing.
To give you a better online experience and track our website performance.
To help us improve our website.
Unfortunately, in most scenarios, there are no industry standard options for disabling or deleting cookies without completely disabling the functionality and features they may add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not as they might be used to provide a service that you want to use on our website.
Disabling or deleting Cookies
If you want to restrict or block the cookies we set, you can do this through the settings in your chosen browser. To find out more about cookies, including how to see what cookies have been set and how to manage or delete them, visit www.allaboutcookies.org
Alternatively, you can search the internet for other independent information on cookies. If you delete cookies relating to this website we will not remember things about you, including your cookie preferences, and you will be treated as a first-time visitor the next time you visit the site. Disabling or deleting cookies will affect the functionality of this and many other websites that you visit thereafter. It is therefore recommended that you do not disable cookies.
The Cookies We Set
Strictly Necessary Cookies: Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.
Account related cookies
Login related cookies
Orders processing related cookies
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Forms related cookies
When you submit data to through a form such as those found on contact pages or blog posts, cookies may be set to remember your user details for future correspondence.
Site preferences cookies
In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party or non-essential Cookies
This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page. https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
From time to time we might test new features and make subtle changes to the way that the site is presented. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site, ensuring that we understand which optimisations our users appreciate the most.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in
various ways. For these to work the following social media sites including some or all of the following; Facebook, Linkedin, Instagram & Youtube, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Hopefully, our policy has comprehensively explained what cookies are, what they do, why or how we use them, however, if there is something that you are unsure of or would like further information about then please contact us via:
Write to: Southwest Firewood, Corses Cottages, Parkgate, Dumfries, DG1 3NN
Phone: Steve: 07703 041764 – Murray: 07703 042602
We reserve the right to change or update this policy but can confirm that the information supplied is accurate as of the 25/05/2018.